- Shipping & Returns
Shipping & Returns
The goal of Snap-Fan, LLC, is that its customers be completely satisfied with their purchase. If you are not completely satisfied, you have 30 days from the date of purchase to return the product. Please first contact Snap-Fan to obtain authorization for the return and then return the product to Snap-Fan. Upon receipt, the purchase price will be refunded so long as the product and its packaging is in merchantable condition. No returns will be accepted for products that are not in a merchantable condition, although if only the packaging is damaged, Snap-Fan will accept the return and charge a 10 percent repackaging fee. No returns will be accepted without prior authorization and all shipping costs are the sole responsibility of the purchaser. No returns will be accepted for products purchased from somewhere other than directly from Snap-Fan – any such returns should be made to that location and made in conformance with that location’s own return policy, (if any). Finally, no returns will be accepted for custom made or special order items. If you have any questions about this policy, please contact us.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We are currently offering free shipping on only Solar Fan Kits (Small Hobby Solar Fan Kit, Medium Hobby Solar Fan Kit, Large Hobby Solar Fan Kit and Circulation Fan Kit) within the continental U.S. (excluding Alaska and Hawaii). When you place an order, all products will be shipped via UPS GROUND. If you wish to ship via other carrier, please contact us.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Hoods and Intake Louvers are special order and may take up to 2 weeks to before ready to ship.